1. Overview At [Your Business Name], we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and returns policy.
2. Eligibility for Returns You may return items within [insert number] days of receiving your order if they meet the following conditions:
- Items must be unused and in their original packaging.
- Items must be in resalable condition.
- Proof of purchase (receipt or order confirmation) must be provided.
3. Non-Returnable Items Certain items are non-returnable, including:
- Customized or personalized products.
- Items that have been opened and used.
4. How to Initiate a Return To initiate a return, please follow these steps:
- Contact us at support@gokulpooja.com within the return window to request a return authorization.
- Provide your order number and the reason for the return.
- We will respond with instructions on how to return the item.
5. Return Shipping Costs
- Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount].
6. Refund Process Once we receive your returned item:
- We will inspect it to ensure it meets our return policy conditions.
- If approved, your refund will be processed to the original payment method within [insert number] days.
- Please note that shipping costs are non-refundable.
7. Exchanges If you would like to exchange an item for a different one, please follow the return process and place a new order for the desired item.
8. Damaged or Defective Items If you receive a damaged or defective item, please contact us within [insert number] days of receipt. We will provide instructions for returning the item and issue a replacement or refund.
9. Contact Us If you have any questions about our Refund and Returns Policy, please contact us at:
- Phone: 8077900288